Appointment Policy

Austrialian Kelpie Puppies
Austrialian Kelpie Puppies - courtesy of Sarsfeild Kennels

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, followed by scheduled appointments. Though we can't always anticipate emergencies or cases that take longer than the scheduled time, we make a sincere effort to see scheduled appointments on time. Whenever possible we will schedule your appointment with the veterinarian of your choice.

Appointments are available at: 
Bethlehem Veterinary Centre      8.30 am – 5.45pm Mon-Fri and 9am -11.45am Saturday and Sunday
Cherrywood Veterinary Centre    8.30am – 5.45pm Mon-Fri and 9am -11.45am Saturday for retail sales only

Austrialian Kelpie
Austrialian Kelpie - courtesy of Sarsfeild Kennels

We can usually provide you with an appointment within 24 hours of the time you call, or sooner if the matter is urgent. Please call
0800 948 948  Bethlehem Veterinary Centre    
0800 945 945  Cherrywood Veterinary Centre   

If you are unable to come during available appointment times, a drop off arrangement may also be made starting as early as 8am Monday through Friday at Bethlehem Veterinary Hospital. A drop-off means that you leave your pet with us to complete the medical care needed and pick him/her up at a later time. Please leave a phone number where you may be reached at any time in case the vet has questions.

For the safety of all our patients, we require that vaccinations be up to date for all patients admitted to the hospital.

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.



Payment Policy

We require full payment at the time that services are rendered.
For your convenience, we accept Visa, MasterCard, Eftpos, cash, personal cheques and GE finance.